Quality Assurance

The standards we embrace have been carefully chosen because they represent the highest and most universally applicable to our sector. We replicate these standards in all countries where we operate. This is achieved through meticulous supplier management, pursuit of best practice, auditing and training.

The Network

Comprised of only the largest and most highly regarded agencies, all are multi sector, well established and handle both B2C and B2B collections. They have been selected primarily upon their ability to deliver to the highest standards and all represent the “best in class” within their own jurisdictions.

We combine a three stage on-boarding process with physical audits and continuous performance monitoring. We work closely with all partners to ensure that best practice is embraced in every area of our operations.